Salon Spa Business Information for Salons and Spas

Give the Client a Goal Plan

06.24.2016 · Posted in Articles

 Most clients desire to achieve results from their treatments but they are often not aware of how important it is for them to have either a program or series of treatments to achieve their skincare goals. Equally they do not realize maintenance treatment is required to give long term benefits. They wouldn’t expect an occasional ...

“Select Slowly and Hire Carefully”

06.20.2016 · Posted in Articles

Make a list of what you are looking for in a person, not only on a professional basis, but also in terms of their ‘people skills’ and willingness to teamwork. When interviewing employees make sure you establish clear guidelines as to what the behaviour expectations are for your establishment. In addition explain fully what your ...

The Ten Golden Rules of Exceptional Customer Service

06.20.2016 · Posted in Articles

   To make Exceptional Customer Service an integral part of your business operations first everyone on your team needs to recognise that customers are the most vital ingredient of the business, and vital to their job security. Without customers the business would cease to exist.  Therefore it should be part of salon culture to continually ...

Mistake I Have Seen

06.03.2016 · Posted in Articles

   Apart from just choosing the wrong location for some of the reasons mentioned in the above be weary of buying a failed business or leasing the premises of a failed salon. Many newbies to business can’t afford to buy an established and profitable going concern, so when they see a bargain basement priced salon or ...

Lean Management

04.24.2016 · Posted in Articles

Implementing Lean Management can significantly cut and control costs while providing a better more efficient service. It has many benefits to a business but it is mostly focused on the customer/client. It entails sourcing the best value for money supplies, and training your team in the processes to deliver the highest quality in the most ...

Manager Qualities … do you have them?

04.12.2016 · Posted in Articles

To successfully manage a team requires managing the personalities, quirks, character traits and the emotional ups and downs of others as well as your own. And that is not always easy to achieve. Yes it’s true we all have issues, some more than others. But as a manager of people or teams you are required ...

Retaining Quality Employees

04.07.2016 · Posted in Articles

Recruiting, inducting, and training the right person for a job is both costly and time consuming so you want to get value out of the process retaining employees for the long term. By sharing the Vision, Mission Statement and Unique Business Culture of the business you will have engaged the employee in the ‘Big Picture”. ...

7 Tips to Help You Re-Boot Your Business

03.10.2016 · Posted in Articles

Above all the entrepreneur is a visionary and a thinker. Here are steps you can take to re-boot your business the entrepreneurial way:  Plan everything – the very act of business planning requires research,  analysing, and compiling data before making conclusions and taking action. Business planning also allows you to create a time-line and action ...

Conducting the Induction

02.21.2016 · Posted in Articles

 Plan the induction day/s so it can be both productive and instructive using your Salon Spa Staff Policies Procedures & Systems manual as the benchmarking tool. This becomes the “bible” of how you want all employees to conduct themselves while representing your business. It provides guidelines to each member of the team to cover every ...

Workshop + Wisdom: Cracking the Code of Beauty Business Success

02.06.2016 · Posted in Articles

Beauty business guru Caroline Nelson will be empowering salon, spa and clinic owners around the country in 2016 with a series of educational seminars, presented in conjunction with The Global Beauty Group.  Attendees will learn the key to surviving and thriving in the increasingly competitive beauty and aesthetics industry. As Director of Nelson Beauty Management, ...

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