Salon Spa Business Information for Salons and Spas

The “No-Show” “Late-Show” “Last Minute Cancellation’ Question.

10.18.2015 · Posted in Articles

   The cost of last minute cancellations, latecomers, and worst still no shows has an enormous impact on profits in the aesthetic industry. But it can also have a cost on our staffs self-worth, because let’s face it no one likes to be stood up or kept waiting. If our professionals are there with their ...

Is Your Business Commercially Sound?

10.09.2015 · Posted in Articles

  Today’s highly competitive marketplace has resulted in some brutal price wars between salons and clinics, making it difficult to keep financially viable for some businesses. Slashing prices might work in the short term to get a few extra clients through the door but if the business is not operating on a sound commercial base it ...

Signs you might be Micromanaging

09.22.2015 · Posted in Articles

Signs you might be Micromanaging You interrupt when an employee is in conversation with a client, because you think you will do better You hover over employees when they are trying to close a sale Rearrange the computer bookings so you can do a service instead of allowing the therapist who booked the client Discourage ...

Signs you might be Micromanaging

08.19.2015 · Posted in Articles

You believe your smarter, quicker, and more skilled than your employees You interrupt when an employee is in conversation with a client, because you think you will do better You hover over employees when they are trying to close a sale Rearrange the computer bookings so you can do a service instead of allowing the ...

Controlling Costs

07.20.2015 · Posted in Articles

 Controlling cost starts from before the business commences initial operation and every day thereafter. One of the very sad things with this industry is because it is much about ‘image’ and that more thought and consideration is often placed on the décor than is on the things and processes required to make bottom-line profit. It ...

Clear Expectations

06.16.2015 · Posted in Articles

 One thing both employer and employee needs is clear expectations of what is required and what can and will be provided by each party. It starts from the very first contact at the initial job interview and all the way through the relationship. A detailed job description spelling out all duties, the level of competence ...

‘My Epic Bali Spa Tour 2015’ Part 3

05.30.2015 · Posted in Articles

Part 3 – Candidasa eastern Bali. This is my final report of the 2015 spa trip. It’s many year since I have been to the sleepy seaside village of Candidasa and well before spa became popular so all 3 spas I’ll be reporting on a new to me. Spas at Aquaria Resort – Jl Puri ...

‘My Epic Bali Spa Tour 2015’ Part 2

05.28.2015 · Posted in Articles

Part 2 – Sanur My Sanur spa tour included a couple of favourites from past trips and a couple of new spas. As with the previous part 1 my reviews will be from a professional viewpoint (and is my view only but 44 years in the industry I believe amply qualifies) which will mean I ...

‘My Epic Bali Spa Tour 2015’ Part 1

05.27.2015 · Posted in Articles

As many of you who follow my Facebook page would know I have just returned for 12 days visiting my favourite holiday destination, beautiful Bali. I have been going Bali on a regular bases for over 20 years and during that time I have experienced many changes in their beauty / spa industry. Some of ...

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