Salon Spa Business Information for Salons and Spas

Posts Tagged ‘Salon Spa Team’

3 Reason Why You Might Choose The Wrong Candidate

05.10.2017 · Posted in Articles

The three most common reasons why you might end up with the wrong candidate/s are: 1. You make too many allowance from the ‘get-go’. You lose control sometimes even before the in-person interview takes place. This might happen when the candidate cannot make themselves available for the interview times that suit you, so you rearrange ...

The Aesthetic Industry is Big on “Passion” but Low on Productivity

02.06.2017 · Posted in Articles

The aesthetic industry is big on “passion” but more often than not both management and staff direct this commitment to care and nurturing clients forgetting the business also needs this same level of commitment and care if it’s to prosper. Therefore if you and your team are too caught up with the ‘touchy feely’ stuff ...

Developing a Sales Mentality

12.15.2016 · Posted in Articles

Every employee needs to develop a “sales mentality” this will be a key ingredient in healthy growth and bottom-line profits. Helping them develop this “sales mentality” will largely be up to you the business owner, because unfortunately most employees will not have been encouraged or even exposed to this concept during collage or previous positions.  ...

The 5 Keys to Increased Return & Retention Rate

10.11.2016 · Posted in Articles

  Lifting your return and retention rates takes hard work and dedication but it will deliver outstanding revenue results. So get cracking fix any problems and keep focused on day-to-day operations so no more potential clients are lost. Be critically aware of the CAC (cost of customer acquisition) – make your marketing investment pay its ...

Thinking of Stocking a New Skincare BRAND?

10.04.2016 · Posted in Articles

What should you ask when considering stocking a new skin care brand? Making sure you have the ‘right brand’ is serious business. So assuming your happy with the results the products you offer your clients, but what else do you need to know? Here’s just a few of the questions I would suggest: Mark-up and ...

“Select Slowly and Hire Carefully”

06.20.2016 · Posted in Articles

Make a list of what you are looking for in a person, not only on a professional basis, but also in terms of their ‘people skills’ and willingness to teamwork. When interviewing employees make sure you establish clear guidelines as to what the behaviour expectations are for your establishment. In addition explain fully what your ...

Mistake I Have Seen

06.03.2016 · Posted in Articles

   Apart from just choosing the wrong location for some of the reasons mentioned in the above be weary of buying a failed business or leasing the premises of a failed salon. Many newbies to business can’t afford to buy an established and profitable going concern, so when they see a bargain basement priced salon or ...

Retaining Quality Employees

04.07.2016 · Posted in Articles

Recruiting, inducting, and training the right person for a job is both costly and time consuming so you want to get value out of the process retaining employees for the long term. By sharing the Vision, Mission Statement and Unique Business Culture of the business you will have engaged the employee in the ‘Big Picture”. ...

Conducting the Induction

02.21.2016 · Posted in Articles

 Plan the induction day/s so it can be both productive and instructive using your Salon Spa Staff Policies Procedures & Systems manual as the benchmarking tool. This becomes the “bible” of how you want all employees to conduct themselves while representing your business. It provides guidelines to each member of the team to cover every ...

Recruiting

01.17.2016 · Posted in Articles

  Finding the right employee needs preparation and planning. Something you may not have time for if unexpectedly you have lost a staff member with little or no notice. Therefore I would advise doing some ‘risk management’ beforehand so that you have the processes in place that will allow you the best chance of finding the ...

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